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These Terms and Conditions apply to your use of the noa-mobile.ie/shop website. We’re passionate about our customers and making sure that you’re happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

Information about Us

NOA mobile LTD
Address: 23 Fitzwilliam Street Upper, Dublin 2, Ireland
VAT number: IE3591642WH
IBAN: IE09AIBK93101256256086
Company registration number: 638038

Email: info@noa-mobile.ie
Contact number: +35385 76 22 882

Our Contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you.  Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.  Please note that we reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Website Information

We try to specify accurate dimensions for every product listed on noa-mobile.ie/shop. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However we can’t guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Prices

All the prices we display include VAT and exclude delivery and other services such as disconnection & disposal of your old product, or connection/installation, unless stated specifically on the website. You can see further information on our delivery and ancillary services here.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at NOA Mobile discretion.

Payment

You can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn’t cost you any extra, and payment via bank transfer.

From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time with eligible dates clearly visible. They’re also subject to availability and can be withdrawn at any time. You can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.

Delivery

We offer delivery to the UK and Ireland. For orders above €60 delivery is free of charge, and for the orders under €60 delivery costs only €8. Your delivery will normally be made through Fastway, DPD or ANPost. The deliver may take up to 3 business days, and you will receive a tracking number soon after you have placed your order.

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we’ll block any affected dates out of the checkout delivery calendar. If you’ve already selected your delivery date and you’re affected, we’ll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfill delivery due to reasons beyond our control. Unfortunately, on the rare occasions where a delivery is unsuccessful, we’re not liable for costs incurred.

Cancellation and Refund

If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund. If you have used the product or had it installed, we may not be able to sell it to someone else. This means that where the value of the product is reduced by your use, we may only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 14 days of collection of the item. Refunds will be made via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt of the returned goods (as set out herein) or cancellation of the order.

Prior to sending your purchase please call +35385 76 22 882. We’ll also refund you the cost of delivery, but cost for sending the item back to us is not covered. If you wish to cancel your Computing order and it hasn’t been delivered yet, you can refuse delivery when it turns up and it’ll be sent back to us.

If Products are Faulty

As a customer, it’s your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected.

  • If a fault has been confirmed with your new product within 14 days of delivery, you can return it in exchange for a full refund.
  • If you find a fault with your product after the 14 day cut off (but within 6 months of owning it) you can choose whether you’d like us to either repair or replace it for you (unless one option is disproportionate). If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.
  • If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we’ll follow the same processes that are outlined in point 2.

The manufacturers will supply a warranty. In most cases you’ll receive a 1 or 2 year warranty covering all parts. In some cases, it may be extended to even 5 years by the manufacturer.

How We May Use Your Personal Information

We will use the personal information you provide to us to:
Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud prevention agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

Complaints

If you have a complaint about products or services on noa-mobile.ie/shop you can contact us as follows:

By writing us a letter:

NOA mobile LTD
23 Fitzwilliam Street Upper
Dublin 2, Ireland

By calling us on +35385 76 22 882
By emailing us on info@noa-mobile.ie and we’ll get back to you within 48 hours.
You may also be eligible to lodge your complaint to EU Online Dispute Resolution platform – www.ec.europa.eu/consumers